GUEST ESCORT

While welcoming the guest, to make them aware of the facilities available at the hotel.
This method could be convenient source to suggestively sell the other revenue generating areas of the hotel.

PROCEDURE-
As part of the hotel USP, every guest arriving into the hotel has to be escorted up to their room, irrespective of the number of visits.

A guest escort can be divided into three parts:
From the desk to the elevator
From the elevator to the room
Inside the room.
From the desk to the elevator:
Travel desk
Car rental
Inside the room

The use of the electronic key card in opening th room door
The use of the electronic key card in activating the electricity.
The DND, Make my room and laundry signs
The mini bar charges
TV channels Local, STD and ISD facilities
Use of the in-room safe PRIORITY
Room service special order (out of the menu)

In case there is a late night arrival then check for

Wake-up call
Bed tea order
Breakfast door knob

During the escort the personalized stationary has to be carried along, and presented to the guest in the room. Check for any room service orders.

The above familiarization exercise is for the guest who is visiting the hotel for the first time. On a repeat visit it is not necessary that the whole procedure has to be explained except for the points marked priority.

Any personal information of the guest acquired during an escort would form part of that specific guest’s history.