Front Office Check List (Shift Wise)

CHECK IT LIST FOR FRONT OFFICE
(MORNING SHIFT)

NAME SHIFT DATE :

MAINTENANCE ROOMS

HOUSE GUEST :
REMARKS

1. CHECK FOR THE ARRIVALS/CHECK THE P/UP REQUIREMENTS YES/NO
2. ROOM BLOCKING DONE YES/NO
3. AMENITIES SENT TO ROOM SERVICE & H/KEEPING B4 8:45 YES/NO
4. KEYS TALLY YES/NO
5. CASH, REPORTS HAND OVER TO A/C’S YES/NO
6. LOG BOOK KEPT WITH REPORTS IN E.D. CABIN B4 9:30 YES/NO
7. EXPECTED ARRIVALS CONFIRMED WITH THE BOOKERS YES/NO
8. CHECK THE GROOMING OF THE BELL BOYS DONE. YES/NO
9. IMP. MESSAGES /INCIDENT/INFORMATION TO NEXT SHIFT YES/NO
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
_____________________________________________________________________________________________________________

10. CHECK AND UPDATE ALL THE GUEST INFO. IN THE SYSTEM. YES/NO
11. BALANCE W/UP CALL GIVEN YES/NO
12. C-FORM SEND NIL YES/NO
13. CASH HANDED OVER TO AFTERNOON SHIFT YES/NO

HANDED OVER TO SIGNATURE




CHECK IT LIST FOR FRONT OFFICE
(AFTERNOON SHIFT)

NAME___________________________ SHIFT DATE :___________________

MAINTENANCE ROOMS:____________________________________
REMARKS
HOUSE GUEST :____________________________________

1. ROOM BLOCKING & PICKUP FOR REMAINING ARRIVALS YES/NO
2. CORRESPONDENCE/FILING DONE YES/NO
3. IMP. MESSAGES /INCIDENT/INFORMATION FOR NEXT SHIFT YES/NO
4. KEYS TALLY YES/NO
5. MENTION ANY OTHER IMPOTANT MESSAGE
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
_____________________________________________________________________________________________________________

6. WAKE-UP CALL & RECORD DONE PROPERLY YES/NO.
7. INFORM NEXT DAY’S ARRIVALS TO H.K., R/S, CHEF YES/NO
8. DEPATURES FOR NEXT DAY CONFIRMED WITH DROP. YES/NO
9. BREAKFAST /MEAL COUPON ISSUED TO GUEST YES/NO
10. REVIEW EXPECTED ARRIVALS & DEPARTURE YES/NO
11. C-FORM SEND NIL YES/NO
12. CASH HANDED OVER TO NIGHT SHIFT WITH DENOMINATION YES/NO
OF 100S, 50S, 10S & COINS

HANDED OVER TO SIGNATURE






CHECK IT LIST FOR FRONT OFFICE
(NIGHT SHIFT)

NAME________________ SHIFT:_____________________ DATE:____________________

MAINTENANCE ROOMS:______________________________________

HOUSE GUEST :_______________________________________ REMARKS

1. REVIEW OCCUPANCY LIST YES/NO
2. CHECK GUEST DETAILS YES/NO
3. CHECK THE TARIFF POSTED YES/NO
4. KEYS TALLY YES/NO
5. TAKE OVER CASH FROM F& B OUTLETS YES/NO
6. MAKE CASH COVER/CLOSE TODAYS CASH BOOK YES/NO
7. PREPARE REPORTS YES/NO
8. TAKE BATCH CLOSE YES/NO
9. CHECK FOR SLLEP OUT BEFORE DAY END YES/NO
10. CLEAN RECEPTION AND BACK OFFICE THR H/K OR B/B YES/NO
11. BLOCK ROOMS FOR EXPECTED ARRIVALS YES/NO
12. PRINT REG.CARD & KEY JACKET YES/NO
13. CHECK SUPPORTINGS OF ROOMS OCCUPIED (BTC-ARRANGED
AS DISPLAYED IN BILL YES/NO
14. ARRANGE RESERVN FORM TIME WISE IN TODAYS ARRIVAL FILE YES/NO
15. PRINT PLACARD FOR THE PICK-UPS YES/NO
16. PRINT TODAY’S ARRIVAL GUEST LIST FOR LOBBY DISPLAY. YES/NO
17. CHECK C –FORM PENDING TO SEND YES/NO
18. MENTION ANY OTHER IMPOTANT MESSAGE YES/NO
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
18. CASH HANDED OVER TO MORNING SHIFT YES/NO

HANDED OVER TO SIGNATURE


F.O.M FLASH

YESTERDAY’S CLOSING:- DATE : -

TODAY’S ARRIVAL:- TODAY’S DEPARTURE:-

YESTERDAYS SALE:- TILL DATE OCC% :-

TILL DATE SALE:- VARIANCE FROM BUDGET:-
V.I.P IN HOUSE:- EXPECTED V.I.P - NAME & COMPANY:-






GROUP IN HOUSE:- EXPECTED GROUP:-




BALANCE OVER 10K:-